Returns & Refunds
We want you to be happy with every part you buy. This page explains how returns, exchanges, and refunds work at Ship2Car.
Last updated: August 2026
Return Eligibility
To be eligible for a return, the part should be unused, in its original packaging, and in the same condition you received it. Please contact us as soon as possible after delivery to request a return.
Non-Returnable Items
Some items cannot be returned once installed or used, or where the product page states that they are non-returnable.
How to Start a Return
- Contact us with your order number
- Tell us the reason: wrong part, defect, or changed your mind
- We confirm the return and how to hand over the item
- Once we receive and check the item, we process your refund
Refunds
After we receive and inspect the returned item, we notify you of the approval or rejection of your refund. If approved, the refund is issued through the original payment method where possible.
Exchanges
If you received the wrong part or a defective one, we arrange a replacement. Contact us with your order number and photos of the item.
Damaged or Wrong Items
If your item arrives damaged or is not the part you ordered, tell us right away so we can fix it.
Questions
Email support@ship2car.com or message us on WhatsApp at 01042155458 with your order number.
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