Returns, Exchanges and Refunds Policy
Last updated: October 2026
1. Scope
This policy applies to automotive spare-part orders placed through Ship2Car. It explains return eligibility, product inspection, exchanges, and refunds.
2. Returns Within 14 Days
Customers may request a return or exchange within 14 days of receipt, subject to applicable legal rules and exceptions.
For change-of-mind returns, and to the extent permitted by law, the product should meet the following conditions:
- It must be unused and not installed on a vehicle.
- The original factory seal and inner packaging must remain intact where appropriate to the product.
- All accessories, components, labels, and accompanying documents must be included.
- The product must not have been modified or damaged after delivery.
- Original packaging should be preserved without customer-caused tearing, writing, or damage.
Where possible, customers should verify the product details, part number, and compatibility codes on the outer packaging before opening the inner seal.
Signs of installation, use, modification, or customer-caused damage may affect return eligibility. These conditions do not override mandatory consumer rights, including cases where an error or defect could not reasonably be discovered until the packaging was opened.
3. Defective Products
If a product appears to be defective, customers may request a return or exchange within 30 days of receipt, in accordance with applicable legal rights.
To understand the issue, we may request clear photographs, an appropriate technical inspection, or a specialist report where necessary. Inspection is intended to establish the cause of the problem, not to remove or delay the customer’s legal rights.
Where a defect requiring a return or exchange is established, the request will be handled without additional cost to the customer where required by law. Damage caused by misuse, incorrect installation, improper electrical connections, or modification is not automatically a manufacturing defect; the cause will be assessed using the available evidence and technical circumstances.
4. Incorrect or Non-Conforming Deliveries
If the customer receives a part different from the confirmed order or a product damaged on delivery, please contact Customer Service as soon as the issue is discovered. Include the order number and, where needed, photographs of the product, packaging, and external label.
Ship2Car will bear the cost of correcting an error attributable to the store, and will coordinate a replacement with the correct part or a refund as appropriate and required by law.
Please do not install or modify the part after discovering the discrepancy. If opening the package was necessary to discover the error, opening alone will not automatically remove statutory consumer rights.
5. Customer Part Selection and Vehicle Compatibility
Customers should verify the vehicle make, model, year, engine type, and part number where available before confirming an order.
If incompatibility results from inaccurate information supplied by the customer, or from selecting a part that does not match the vehicle despite clear product information, we will assess the case based on the information available at purchase and any prior order-confirmation communications.
If incompatibility results from an error in the product description or compatibility information displayed by Ship2Car, the case will be treated as an error attributable to the store.
All cases remain subject to applicable statutory return rights. Return costs will not be charged to the customer where the law requires Ship2Car to bear them.
6. Product Categories and Special Orders
Eligibility for a change-of-mind return may vary according to the nature of the product, its packaging, and whether it can be restored to its original condition.
Depending on the circumstances and applicable law, this may include:
- Electrical and electronic parts, such as sensors, control units, and lighting modules.
- Oils, fluids, grease, and products whose safety or suitability may be affected by opening.
- Fragile or sensitive parts that may be damaged during return transport.
- Products installed, used, or modified after receipt.
- Products specifically manufactured or imported to customer-defined specifications where the product conforms to those specifications.
Some of these products may not qualify for a change-of-mind return if opening, use, their nature, or their custom specifications bring them within a lawful exception. Listing a product category here does not remove the customer’s rights where a defect, store error, or other mandatory right applies.
A discounted price does not, by itself, remove statutory return rights.
7. Return Requests and Dispatch
To request a return or exchange:
- Contact Customer Service through the Contact Us page or a contact method published on the Ship2Car website.
- Provide the order number, the phone number used for the purchase, the part name, and the reason for the request.
- Send clear photographs of the product, outer packaging, and labels where needed.
- Wait for our team’s instructions regarding the return address, shipping method, and inspection.
After approval, please hand the product to the carrier within 7 days, where practicable, unless applicable legal rights or deadlines require otherwise. Do not send returns to an address that has not been confirmed by our team.
8. Shipping Costs
The following rules apply subject to statutory consumer rights:
- A defect requiring a return or exchange: The customer will not bear additional costs where the law so requires.
- An incorrect item sent by Ship2Car: Ship2Car will bear the costs of correcting its error as required by the circumstances and applicable law.
- A standard return within the statutory period: No return expenses will be charged contrary to the customer’s statutory right to return goods without expense.
- Failed delivery due to an incorrect address, unresponsiveness, or refusal without a valid reason: Where the situation falls outside any statutory free-return right and charging is lawful, the customer may be asked to cover documented actual outbound and return shipping costs only.
Ship2Car does not impose automatic administrative fees or return penalties under this policy. Shipping costs will be charged only where legally permitted, with the basis of the charge explained.
9. Return Inspection
Returned products may be inspected to verify their condition, included accessories, packaging, signs of use or installation, damage, and any reported defect.
The inspection result and reasons for the decision will be communicated to the customer. Inspection does not alter any legal deadlines or obligations that apply to Ship2Car.
If a return is not accepted in a situation not protected by a mandatory legal right, the customer will be informed how to recover the product and any actual shipping cost, if applicable. A rejected product will be held for 30 days from the date the customer is notified, and the customer will be asked to coordinate collection during that period. The product will not automatically be treated as abandoned or disposed of solely because that period expires without following any legally required procedure.
10. Exchanges
Customers may request an exchange subject to the circumstances, applicable rights, and availability of the replacement product.
If the replacement is more expensive, the exchange will not be confirmed until the customer approves the price difference. If it is less expensive, any amount due to the customer will be handled in accordance with the agreed arrangement and applicable law.
11. Refunds
Refunds will be processed within applicable legal deadlines and using the original payment method where required by law.
For defective products covered by statutory rights, refunds will be handled within the applicable legal deadline. The Egyptian Consumer Protection Agency explains that the supplier must complete the required remedy within one week of the consumer approaching the supplier, without additional cost to the consumer.
For other accepted returns, after the request has been reviewed and refund eligibility established, the customer will be informed of the decision and any amount due will be processed within the applicable legal period. A bank or payment provider may require additional time for the refunded amount to appear after the refund is initiated.
Ship2Car does not deduct payment-gateway, instalment-provider, or automatic administrative fees from refunds under this policy.
12. Unavailable Products
If a product becomes unavailable after an order is confirmed, we will contact the customer to explain the available options, which may include cancelling the unavailable item, choosing an alternative with the customer’s approval, or cancelling the affected order and refunding any amount due as required by law.
13. Contact
For a return request or enquiry, please use the Contact Us page or a contact method published on the Ship2Car website.
This policy is subject to the laws applicable in the Arab Republic of Egypt. Statutory consumer rights remain reserved, and mandatory legal requirements prevail in the event of a conflict.
SHOP BY CATEGORY
TOP BRANDS
Trusted Names Only
SECURE PAYMENT
100% Safe & Secure
EXPERT HELP
We're Here to Assist
MONEY BACK GUARANTEE
100% Refund Guarantee
English