Privacy Policy
This policy explains what information Ship2Car collects, how we use it, and the choices you have.
Last updated: October 2026
1. Introduction
This Privacy Policy explains how Ship2Car handles personal information when customers visit the website, place orders, or contact Customer Service. We use information for purposes necessary to provide our services, subject to applicable laws in the Arab Republic of Egypt.
2. Information We May Collect
Depending on how customers use the website and available services, information may include:
- Name, phone number, and email address when provided.
- Delivery address, order details, products, quantities, payment status, and delivery status.
- Vehicle details, part numbers, and compatibility information supplied when searching for suitable parts.
- Messages, enquiries, and photographs sent to Customer Service.
- Transaction information needed to manage payments and refunds, as made available by the payment system in use.
- Technical information such as device and browser type, IP address, and usage logs, where made available through website systems or service providers.
3. How We Use Information
We may use information to:
- Record, confirm, and fulfil orders.
- Prepare shipments, deliver products, and coordinate with delivery companies.
- Verify part and vehicle details and respond to compatibility enquiries.
- Provide customer service and handle complaints, returns, exchanges, and refunds.
- Protect the website and prevent fraud or unauthorized use.
- Maintain accounting records and meet legal obligations.
- Improve website performance and services where suitable information is available.
- Send marketing communications where legally permitted and any required consent has been obtained.
4. Sharing Information
We do not sell customers’ personal information. We may share information necessary for the purposes described in this policy with:
- Delivery and courier companies.
- Online payment providers or transaction processors.
- Hosting, security, technical support, and other service providers needed to operate the website, depending on the services actually used.
- Government or competent authorities where disclosure is required by law or a binding order.
We aim to limit shared information to what is necessary to provide the service or meet a legal obligation.
5. Cookies and Analytics
The website may use cookies needed for the shopping cart, login, checkout, and session security.
If analytics or advertising tools are enabled, additional technologies may be used to measure website usage and improve campaigns or services. These tools are subject to applicable settings and legally required consents.
Cookies can be managed through browser settings. Disabling essential cookies may affect some website functions.
6. Data Security
We use appropriate technical and organizational measures to protect information from unauthorized access, use, or alteration, according to the nature of the data, services, and risks.
No method of transmitting or storing information over the internet can guarantee absolute security. We therefore review safeguards and address known risks appropriately.
7. Data Retention
We retain information for as long as necessary to fulfil orders, provide customer service, manage returns and disputes, and meet applicable legal and accounting obligations.
When information is no longer needed, we take appropriate steps to delete or anonymize it where feasible and legally permitted.
8. Customer Rights
Customers may request access to, correction of, updating of, or deletion of their personal data where permitted by law.
Customers may also request to stop receiving marketing communications. Necessary communications concerning an active order or a requested service may continue, depending on their nature.
We may verify the requester’s identity before responding. Information that must be retained by law or to fulfil existing obligations cannot be deleted except where the law permits.
9. External Links
The website may contain links to external services or websites. Information submitted to those websites is governed by their own policies, and we recommend reviewing their privacy policies.
10. Policy Updates
We may update this Privacy Policy when our services, data practices, or legal requirements change. The revised version will be published on the website with its revision date.
11. Contact
For personal-data enquiries or requests, please contact us through the Contact Us page or a contact method published on the Ship2Car website.
This policy is interpreted under the laws applicable in the Arab Republic of Egypt, including applicable personal data protection requirements.
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